Investor+Group+1+-+Students+and+parents


 * Investment group 1: Students and parents**

With few exceptions a university library has a captive market: university resources, coming from student registration fees, government subsidy and research grants are channeled to the library in order to provide a free service to students and staff. Students therefore do not decide if they want to “buy” services from the library or consider the value proposition. Their only choice is either to use what has already been paid for or to write off the money (also without knowing that they do it). This places a huge responsibility on the library to establish the needs and expectations of clients, to develop products and services accordingly and to ensure that everyone is fully aware of the available offering. Here is a provisional list of their expectations and information that can be used to make deductions:

[|docsquality/2006SelfReview.pdf] pp. 42-44 (staff only) speaks to most of these issues. To be updated in 2010. ||  || Are these expectations realistic?
 * STUDENTS AND PARENTS || RELATED MANAGEMENT INFORMATION || NOTES ||
 * Help me to study successfully || Passing rates, degrees conferred, library usage ||  ||
 * To become information literate for study success, effective professional and personal functioning and life long learning || InfoLit sessions (groups and 1-on-1), credit bearing classes and their outcomes ||  ||
 * To get exposure to the world of information || Ditto, web site, usage stats of databases/e-journals ||  ||
 * To be able to evaluate information || Ditto ||  ||
 * Some intellectual guidance || Libstats, staff salaries ||  ||
 * Save me time and effort || 24/7 Access to information: electronic info at home, web site, click-up pages, e-mail requested articles ||  ||
 * Give me access to information resouces which I would have to buy otherwise (=cost avoidance) || Lending statistics: books, GV, e-articles, photostats?, book prices, etc., LibQUAL, Interlending statistics ||  ||
 * Give me study space || Study seats, student numbers, gate counts ||  ||
 * Give me facilities to work with other students and for academic socializing || Group facilities ||  ||
 * Give me access to a computer for study and other purposes || Computers, usage, LibQUAL ||  ||
 * Give me support in a friendly and accommodating manner || LibQUAL ||  ||
 * || 2006/7 rudimentary value calculation availble at [|http://www.ais.up.ac.za/aisintranet/manage/]
 * Questions**
 * Questions**